Dear Cinescape kuwait…
Kan youm aswad o man7oos, the day we decided to “go on a date” as Dear Nanny called it – thinking of it now I think she might have been the one to jinx the whole setting!
You see, Since Pregnancy and needless to say akeed, every since delivery I have not been to the movie theater because of my sacrifice (LOL) and having no time for me and honestly speaking, we didn’t like what was showing so we opted to wait for [ Sherlock Holmes ] specially after the 1st part and I still remember how excited we were even after leaving the cinema. Since CinescapeQ8 have a Twitter account [ HERE ], I though I would ask because I was confused about the booking date. We wanted to go on a Friday and our booking was after 12 Am. They didn’t reply…
I dress up, take kid over to grandparents and ensure all house chores are done. At 11 PM, man & I head to the Avenue – I originally wanted to go to 360 but I swear to God I stayed on their stupid iPhone application more than 2 hours trying to book and it kept giving me an error message and I am stupid I didn’t snap that to keep as evidence! Even booking online was equally disgusting! 1. Couldn’t access my account!!! 2. Didn’t show vacant seats! So we ended up going to Mohallab to use the kiosk machine – ALSO SPENT LIKE 15 MINUTES because it just kept logging off! Let me stay on track here:
Again, 11 PM we head to the Avenue in spite the fact that we were an hour early but we wanted to avoid traffic, lines at their snacks bar and most importantly be there first to watch the ads. After we bought everything I wanted to use the toilet before entering the movie and that security guy (Who happens to be Egyptian) advised us to wait… OK I WILL HOLD IT! After like half an hour I tell da man I need to go! I head towards the same guy and I go like: “3am, I really need to use the bathroom!” <– He looks at me, lets me in! ALTHOUGGGGGH we are god damn entitled to stay in the lobby – area if he takes the tickets! WTH! We pay so much for a censored movie and over priced snacks and we don’t get to use the lu! El mohem, I returned to the man and we saw the que forming to enter the movie so we stood. We are now like 5 seconds away for being allowed to go in the area in front of the movie hall and the man (The Egyptian dude) looks at the ticket and goes like: “El film etlaga” <– movie was canceled!! 55555 freaking minutes before it starts! So I looked at him and went like: “You knew it was canceled, why didn’t you inform us!” because it doesn’t make since that he was just informed, we didn’t see anyone coming out of the hall and the whole thing was full of contradictions! Man got pissed off and they were gonna fist fight :/ but people managed to pull them off. As advised by one of their security I dunno dudes in dishdasha, we head to client service guys and people were enraged! Everybody wanted to exchange or redeem money as the guy told us but since we don’t get to go out alone that much we decided to watch anything… Adam Sandler’s movie Jack & Jill: a complete waste of time, money and mental stability! yukh!
2 guys were covering the angry crowd and they had such an attitude man, only thing left for them to do is start swearing at people or beat them up! They were very rude especially the dark one! la2222 not that only! He shouted at a customer in front of us and as I asked him if he needed money from us he misheard me and told the other guy: “Ge6lehom flooshom” ! <– Throw their money at’em ! MF ! …… 3aleik bas it is our fault that we are decent with you! #Etfouh !
1. We came to know movie was canceled 15 minutes earlier and we were not informed.
2. Dishdasha guy said that KNCC sent emails apologizing for the inconvenience and informing people about the cancellation which never happened.
3. Dishdasha dude said if you don’t use the tickets today, you can some other time as other theaters were informed and I think that’s one big fat lie since no one notified us online
4. Again I asked the Twitter person and there was NOTHING, NO REPLY and after some time they decided to tweet on what happened! maskhara! That person even is not into what’s happening. Only thing that person does is Retweet and announce movies release!
Toz! I am not going to go to watch a movie there again (and that’s for now who knows what will they be showing in the future) ! but what reallllllly pisses me off is their tweep – the dude handling their account either has ordered not to reply to inquiries which is stupid because you’re misusing your social media medium or doesn’t understand English… some have suggested that it’s a Robot! lol sending automated tweets but no, they retweet good feedback and neglect – block – delete the actual ones which could help them fix their services – shame, you cant take criticism!
On a more desperate and very angry note, I decided to call & file a complaint against that person’s neglect to tweets and the reply – attitude I got was really bad, as if they don’t give a shit about what people have to say.
As Kuwaiti’s say: “Elsharha mo 3aleikom” – “Shame on us – it’s our fault” for wasting money on your tickets, crappy smelly halls and overly priced popcorn which got me poisoned the next day making spend new year’s eve at Dar El Shifa hooked to an IV drip!
January 16th, 2012 at
I’m sorry for your ordeal but I couldn’t stop laughing from “kan yom iswed o man7oos!”… you remind me of myself when I am angry and ranting!
Anyways laish you don’t take your tickets and go to 7mayat el mostahlek and file a complaint? You totally should in my opinion…
January 29th, 2012 at
I have really read with deep interest every word you’ve written. You have all my respect for taking the time to put all ‘o that in writing.
It does hurt however to see what i contributed to this company introducing Elite technologies and distinct customer service over nine years (1999-2008) result in a terrible and bad experience such as the one you described.
You have my deepest sympathy, but I do want to assure you, this is NOT how it was “designed” to be.
I have left the company in 2008. However, I believe two things have led to this: (1) the customer base and customer demand have overgrown their IT capacity (i.e. you must always expand proportional to – if not more -) to how your customer base expands/grows (e.g. extra bandwidth, additional call center staff, etc). (2) lack of skilled in-theater staff in dealing with difficult situations such as the one you’ve had.
In 2004, KNCC introduced a new brand, CINESCAPE and had a nice slogan along with it(LET GO) which tells you somehow that they stepped out of the business of selling tickets, and they got into the business of selling the “experience”; hence, “LET GO”!! عبش الدور
I believe with what you had gone through, you really had to LET GO in order not to lose your temper.
All of us get bad experiences everywhere. Traveling, Dining Out, or Staying at a Hotel, and Movie-Going is just one of those places that can be subject to a good experience, or, as in your case regretfully, an unforgettable bad experience.
Mark it in your calendar as “The Night You Missed A Show”.
January 30th, 2012 at
Wow! Someone who has loyalty and the decency to make me feel good about typing this angry post opposes to just linger full of rage towards them although I vowed not to watch a movie at any of KNCC’s theaters again!
It was not just a show that I missed, we planned this night ahead of time and were so excited to have a date but what happened is not acceptable nor forgivable because it was a chaos, add to that the nasty handling of angry clients made it feel like we were in a baqqala ! Let them let go od their ever growing ego and proper handle complaints online and via phone. Not a single reply on Twitter for assistance!? Come on!
But again, thank u ao much for this more than great comment :)
January 30th, 2012 at
Danderma: I was going to tell you that in person but I was so excited I forgot :p