Chikapappi

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I bet like a lot of you, I kept on receiving email shots on deals on Souq.com; Curious as I am- I decided to register and I actually scanned each section as well as items till I laid my eye on this product:

 

I decided to get out my purse, punch in my plastic’s number to purchase it for Alma since she’s been showing interest in holding the spoon and plate while feeding her and if you don’t know how this works, check the video [ HERE ]

Fine so far right?! Amount (KD 5 only) was deducted from my Visa and I sat there waiting for some sort of conformation via email or phone but nothing happened! Suddenly I received 3 different confirmation receipts with totally different numbers! @@ That’s’ when i started jumping in my seat and looked but a number to contact them. 22248700 was pathetic, no one picks up besides their IVR system which is badly recorded BTW! As far as other contacts I found that they have offices outside of Kuwait and that’s when my heart sank to my feet :I I was like this is a scam specially after using my credit card!

like half an hour after, phone rang and one of their agents confirmed my order and I asked: “When am I getting it?” He replied: “Today no, Friday Saturday vacation so 2 working days which means Monday”

 

The number which no one picks up and their confirmation

 

Weekend passed by, Sunday went bye so did Monday! And I was home because of the flu so I was waiting for any sign! After giving up I sent this and I seriously meant every word and I was worried

 

I was so pissed off due to their negligence and disrespect to their own delivery policy

 

You see, it was my first time – probably the last time because of that PERSON who engaged with me on this email thread! I was going to do other purchases but I thought to myself when I secure this simple item and test their client servicing then I might go ahead and knock myself out online shopping. Of course in between those emails I was on the phone waiting for someone to answer!

 

In cold blood, this person sends me this as a reply! Not acceptable, WHY?

 

1. Greeting – whole email style is poor wala punctuation wala nothing!
2. When a client sends an email from the first time you answer on the spot.
3. You’re supposed to be professional not as casual with clients using slang “you gonna”! <– Yo Yo !
4. Your answer wasn’t helpful since I know it’s been confirmed DUH!
5. According to your delivery policy, my item should have been at my doorstep on Monday MAX. noon time and you dare even mention a Wednesday! @@
6. I freaking paid my money ahead not upon delivery so I get some priority!

 

I was raging after this so I started being rude!

Yes I called them thieves and as a bad desperate strategy I even lied! :@ When you promise your clients something better make sure you can fulfill it! I really ticked off by bad client servicing.

 

And you guessed it right! NO ONE CALLED OR EVEN BOTHERED!

 

I left the mobile expecting a phone call to explain this or apologize at least for the delay but no one called and when I checked I found an email (which I can’t find in my inbox) but it clearly said and I am quoting this person:

 

You can cancel your order :) and we will return the money

 

AIWA! Mo ana sha77ata! AIWA! Yeah, RETURN MY 5 KD! Instead of being professional enough to apologize and go check on the matter then get back to me you advise me to cancel! la2, you know what I thought after this!? KEEP the damn 5 KD but I won’t spare you my mouth! I actually replied saying “Go ahead, make my day and cancel the order”! <- I can’t find this email thread at all! :@

 

Hmmmm! My reply was long – honest and I basically told him -her that they can go ahead and blacklist me if they want because they’d be crazy to think I would do any business with them in the future especially with this type of replying! la2 o el “regards” is the best part of this reply!

 

And most importantly of course is the threatening! I might be one of the nicest “worst” clients they might ever have to handle and this is what they reply with!? tsk tsk tsk! I didn’t give a crap honestly after that instead, I asked Oleana for the same item and she told me that’s in her next shipment so I booked one.

 

Yesterday around 3esha prayer (I think) I got a phone call from an unsaved number and I usually don’t pick up but this time I did. Hi’s and Hello’s Guy introduces himself as Youssef from Souq.com @@ – Was very quiet and relaxed on the phone and he asked if I had ordered something! I was like “ana fashakht el bala6 eb your employee over emails” = I gave your guy a hard time for my order – and last thing I know that it got canceled!! he assured me that it wasn’t and I got to dish out on the whole incident. Like a decent professional gentleman he apologized on behalf of his colleagues and started explaining… Now, I told him I don’t buy this excuse at all but them being under pressure because of their iPhone – iPad deal is not my issue, all I wanted instead is a follow up email – call and I would have been quiet. Thanks Mr. Sha’arawi for the phone call and for tolerating me over the phone, I know you are trying to do your best. :)

 

To cut this short, I got my Gyro bowl!

 

I am totally aware that this in the hands of my daughter will not be 100% spill proof but I think it’s a good option! It comes with a lid on for protection.

Dear Souq.com, I apologize for not extending our relation further after this incident although I got my item, your employee handling the emails was rude, unprofessional and he failed to keep his end by canceling my order.

 

And sadly enough, this is the email I get straight after I received the item:

All my respect and further business growth in the future.

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