I bet like a lot of you, I kept on receiving email shots on deals on Souq.com; Curious as I am- I decided to register and I actually scanned each section as well as items till I laid my eye on this product:

I decided to get out my purse, punch in my plastic’s number to purchase it for Alma since she’s been showing interest in holding the spoon and plate while feeding her and if you don’t know how this works, check the video [ HERE ]

Fine so far right?! Amount (KD 5 only) was deducted from my Visa and I sat there waiting for some sort of conformation via email or phone but nothing happened! Suddenly I received 3 different confirmation receipts with totally different numbers! @@ That’s’ when i started jumping in my seat and looked but a number to contact them. 22248700 was pathetic, no one picks up besides their IVR system which is badly recorded BTW! As far as other contacts I found that they have offices outside of Kuwait and that’s when my heart sank to my feet :I I was like this is a scam specially after using my credit card!

like half an hour after, phone rang and one of their agents confirmed my order and I asked: “When am I getting it?” He replied: “Today no, Friday Saturday vacation so 2 working days which means Monday”

The number which no one picks up and their confirmation

Weekend passed by, Sunday went bye so did Monday! And I was home because of the flu so I was waiting for any sign! After giving up I sent this and I seriously meant every word and I was worried

I was so pissed off due to their negligence and disrespect to their own delivery policy

You see, it was my first time – probably the last time because of that PERSON who engaged with me on this email thread! I was going to do other purchases but I thought to myself when I secure this simple item and test their client servicing then I might go ahead and knock myself out online shopping. Of course in between those emails I was on the phone waiting for someone to answer!

In cold blood, this person sends me this as a reply! Not acceptable, WHY?

1. Greeting – whole email style is poor wala punctuation wala nothing!
2. When a client sends an email from the first time you answer on the spot.
3. You’re supposed to be professional not as casual with clients using slang “you gonna”! <– Yo Yo !
4. Your answer wasn’t helpful since I know it’s been confirmed DUH!
5. According to your delivery policy, my item should have been at my doorstep on Monday MAX. noon time and you dare even mention a Wednesday! @@
6. I freaking paid my money ahead not upon delivery so I get some priority!

I was raging after this so I started being rude!

Yes I called them thieves and as a bad desperate strategy I even lied! :@ When you promise your clients something better make sure you can fulfill it! I really ticked off by bad client servicing.

And you guessed it right! NO ONE CALLED OR EVEN BOTHERED!

I left the mobile expecting a phone call to explain this or apologize at least for the delay but no one called and when I checked I found an email (which I can’t find in my inbox) but it clearly said and I am quoting this person:

You can cancel your order :) and we will return the money

AIWA! Mo ana sha77ata! AIWA! Yeah, RETURN MY 5 KD! Instead of being professional enough to apologize and go check on the matter then get back to me you advise me to cancel! la2, you know what I thought after this!? KEEP the damn 5 KD but I won’t spare you my mouth! I actually replied saying “Go ahead, make my day and cancel the order”! <- I can’t find this email thread at all! :@

Hmmmm! My reply was long – honest and I basically told him -her that they can go ahead and blacklist me if they want because they’d be crazy to think I would do any business with them in the future especially with this type of replying! la2 o el “regards” is the best part of this reply!

And most importantly of course is the threatening! I might be one of the nicest “worst” clients they might ever have to handle and this is what they reply with!? tsk tsk tsk! I didn’t give a crap honestly after that instead, I asked Oleana for the same item and she told me that’s in her next shipment so I booked one.

Yesterday around 3esha prayer (I think) I got a phone call from an unsaved number and I usually don’t pick up but this time I did. Hi’s and Hello’s Guy introduces himself as Youssef from Souq.com @@ – Was very quiet and relaxed on the phone and he asked if I had ordered something! I was like “ana fashakht el bala6 eb your employee over emails” = I gave your guy a hard time for my order – and last thing I know that it got canceled!! he assured me that it wasn’t and I got to dish out on the whole incident. Like a decent professional gentleman he apologized on behalf of his colleagues and started explaining… Now, I told him I don’t buy this excuse at all but them being under pressure because of their iPhone – iPad deal is not my issue, all I wanted instead is a follow up email – call and I would have been quiet. Thanks Mr. Sha’arawi for the phone call and for tolerating me over the phone, I know you are trying to do your best. :)

To cut this short, I got my Gyro bowl!

I am totally aware that this in the hands of my daughter will not be 100% spill proof but I think it’s a good option! It comes with a lid on for protection.

Dear Souq.com, I apologize for not extending our relation further after this incident although I got my item, your employee handling the emails was rude, unprofessional and he failed to keep his end by canceling my order.

And sadly enough, this is the email I get straight after I received the item:

All my respect and further business growth in the future.

I’ve always wanted to do ONE thing for a long time and while we were at the Avenues, I dropped by [ Build-A-Bear ] (Phase 2 upper floor) & gladly fulfilled my fantasy:

ONE

Head towards the hair accessories stand and picked up a suitable wig for the kid, in this case the Light Brown was fine  – she’s too young to go Madonna on us!

TWO

Miraculously placed wig on kid’s head and snapped as much photos as we can before she pulled it away and into her mouth! Ha Ha! Mashallah it suits her well ;)

P.S: That shop is way too cute! Y’all, specially with kids gotta try it out soon… Oh! Make sure you have enough money cuz your avarage teddy + accessories would not be less than KD 20!

Her first eid was in Lebanon with my in-laws and it was fun to see all the family gathered around the tiny bundle of joy addition and have her dressed up and passing eideyyas to her and she likes money one could clearly see ;p This eid we are spending it with her grandparents here and hopefully we manage to take her out and enjoy this weather while it lasts.

I was thinking of eideyas – giveaways besides cash to hand to our neighbors’ kids because mashallah, they are a total of 10! @@ and I honestly don’t know how much to give to strangers then I suddenly had this crazy idea of making souvenirs that symbolize this eid – a sheep and have it filled with candy and I head to Bayya3 el Ward in Hawally to check if I could find something similar. I spent like an hour to bring together the items which made the cute giveaways which both my sister & I worked on for and have Alloumi’s name on :)

I first found the cute porcelain sheep then quickly snatched those boxes – Green meadows for the sheep to be glued on.

In the same building you could find chocolatiers and since I was in a hurry I got some Jordan almonds and crispy chocolates matching the theme of the giveaway

I then picked organza for wrapping the whole thing with matching labeled ribbons and separate daisies for the final touch

Got some ready made cards for the occasion and had them glued on with a darker colored ribbon on the side

And that’s the result of the hard filled with love labor !

The card with Alma’s name inside

Sheep which will not be slaughtered this eid ;)

Only downside to the whole thing was the having the text printed on the ribbons be upside down because we just suck at wrapping!

We’ve been struggling with her sleep pattern which was miraculously  fixed when we traveled to Lebanon and thank God now she sleeps all night so do I! Every week is a new challenge because she manifests new abilities and since last week I’ve noticed how she holds her feet and moves them up towards her mouth and starts sucking on her toes! TOO CUTE! Teething is a bitch, it makes her cranky – she bites on everybody’s finger as well as her teether and I need to ask you moms out there if there’s a way to calm her down without resulting to medication?!

Another thing that I am glad happened is my baby being weaned off milk.. I felt guilty at the beginning but that’s how my body works and I wasn’t lactating enough and some people seriously got on my nerves giving me lectures on how important it is to breast feed when it’s completely out of my hands and I am happy that she had her share for almost 2 months when I went dry. We’re on formula now and lately I’ve noticed it hasn’t been enough so in Lebanon we introduced fruits and boy oh boy she went nuts! She adores grapes!! I couldn’t believe it but she was so happy sucking on the grape as well as watermelon and when we came back I thought I’d cut her off but her grandpa cheated and he prepares some grape juice to drink so mama & I were discussing bringing out the baby food processor and start with solids when I read a tweet from @Oleana about the [ Wean Machine ] and  I instantly ordered it and after the 2nd day of trials, I can say that it’s the best mommy invented device! I love itttttttttttttttttttt! I just fed her some peaches with a dash of milk and she’s sleeping ! Wohoooo !

I know some might say it’s too early since she’s 4 months old now but I’ve noticed milk ain’t enough and after researching about it online, we took the decision to go slowly and diverse her meals and have her used to different tastes and she’s not complaining.. so far! there are some food which we have to avoid but I am sticking to recipes I got online as well a small booklet which I got from [ Oleana ] and it’s soooo darn easy to use!!!

I got the machine itself which comes with 2 grills and a spoon and got an extra pack of accessories just in case as well as the recipes book. Check this [ Video ] to see how it to works!

Along, I’ve ordered a couple of things since they have a great promotion on some items

I bought those two clothes items for a great deal, massage oil, rubber ducky and the diaper disposal bags which are essential in her diaper bag.

I alsoooo got her this adorable headband since she’s “9al3a” for now :* some people still ask if she’s a boy :I ! headbands are crucial at this stage till people begin to pay enough attention that she has earrings on for god’s sake!

Now about [ Oleana Boutique ], great “must have” items on their site, more than excellent customer service because they reply to queries and attend to any question one has and I love how they SMS – call before they send off the items ( Philipina lady is sweet as well as the driver Mohammed ). Their payment options are flexible as well so I highly recommend you check their website out, their FB group [ HERE ], follow them on Twitter @Oleana or drop by their blog [ HERE ] for updates. Thanks Reem for helping me out ;) and I am getting the trolley thingie soon!

 Click on image to visit their page

I was invited by a friend of mine to join this FB group [ Cali2Q8] and since we all get way too many invites to small business groups on FB I was like yeah why not! I scanned the profile as well as the pictures and I didn’t pay attention till one day, they posted pics of a bag I wanted! and the price was amazing WHICH includes shipping fee. Doubtful as I am with online purchases I didn”t hesitate and through PayPal I purchased the bag and I received confirmation and a printable bill via email and all I had to do was wait for baby to arrive..

Yesterday evening I got a call saying that my bag is on the way and I was excited since morning annndddd it’s here!

I was sooo happy with my purchase! Not only are they professional, punctual as well! They promised by the 7th and I had it on time. Price wise, the deal was awesome! INCLUDING SHIPMENT which is annoying because I received yesterday also a Guess bag and they charged extra KD 12 !! EHHH I mean, a couple of more bucks and I would have got a different brand!

I have a weak spot for bags and watches ;/ bas I love shopping especially if it’s all about clicking the keyboard on my sofa :)

Visit Cali2Q8 to learn about the brands they feature & check their variety of clothing for both genders and accessories and see if there’s something you like.. just leave the [ Borghi ] bag for me!

I haven’t been around properly YET and by all means I will today enshallah but I just wanted to post these pics – IT IS GREEEEEEEEN! <3

I finally got the chance to take pictures of Tmreya products!! I had them before twice; My boss also on my birthday handed me a box as a gift but I do not want to tell you where that box went :( I kept yapping about them to everyone I know, at work, in the house and to Bilal!

We were visiting our friends yesterday for a Monopoly game (which I won!) and instead of a regular chocolate tray, I decided to pass by Tmreya’s branch in Qadseya Coop and pick up one of their gift trays.. It was beautiful and no I didn’t take a picture of it. It had around 2 kilos and a couple of grams of mixed dates with different flavors and 2 dips- chocolate and tahena and it was a hit! Everyone had more than 4 pieces at least! and the tray was cute!! White crocodile texture with handles (matches Dina’s house ;p) and I was so happy with my choice :) I also got a kilo for my dad since he likes dates… I am sitting now, sipping Turkish coffee and adding calories, willingly and happy :)

I love the toffee ones and the caramel as well!! O el Oreo dates o el sh3ereya! I LOVE ALL OF THE FLAVORS !

I love their bite sized goodies, I love their packaging, I love the designs of the boxes and the bags, I love the chocolate dip! I just think their menu should’ve had more pics, like of each flavor with the names and some custom made trays so if one would like to order, he’d simply call in and ask for that specific package and maybe in the future they should consider a payment portal on the website

Visit their website [ HERE ] or their FB group [ HERE ] and their delivery is for free :)

To those who don’t know, I’ve been away visiting my in-laws in Tripoli, Lebanon for 3 days and after that I had to drop by Jordan for an investment conference which our company participated in. All in all, it was hectic and I do need sleep and a visit to SPA Time but I sure did miss the man whilst in Jordan… I AM HOME BABEH!! I am not going to do much writing because I’ve been swamped with work lately bas I am ethically committed to this blog so updates are mandatory. here are some pics:

Church in Tripoli

Tripoli’s port side – El Meena

Fresh bell peppers in el day3a

Country House in 3ayoon – 3ekkar

aaaaaah! konafa from El Hellab’s Palace of sweets in Tripoli

Hariri’s Memorial – may he RIP

Hariri’s Mosque in the background

And if you want more pictures, here you go, from Jordan:

West Amman view from my hotel room at 6:30 AM

Not in the right order but this is the First / business class lounge at Wataniya airport

Kempinski Ishtar – Dead Sea

Kempinski’s pool! *whistles*

Jordan’s 1st Investment Conference

Wild Jordan, yummi breakfast

View from Wild Jordan

My supplier promised Sunday to have the full setup done n’ ready and believe me for such a small, totally unequipped area I have a feeling this will turn out fine. I will update the post with the “after” pics and when we have the fridges ready, we are dealing with Diet Center after having dealt with Caribou’s supplier Al Kharafi and I think we’re gonna go back to them because staff here oppose the whole diet issue.. mafajee3! they eat then complain about their weight!

The cabinets – Once we’re done, the white stickers will come off and we’ll have marble counters

Machines

Counter bar waiting for the marble top

What is left from the sandwiches – cool bargain no!? 300 Fils *peeesh*

Bestest BEST Sandwich ever! My first official meal in the non finished cafeteria!

Must try this sandwich from Cafe’ Supreme !

P.S: I can now entertain guests for longer periods and food’s on me! ;p

[ UPDATE ]: The after pics

خ خخخخخخخخ خ !

Read Al Qabas [ Here ] – page 14

la2 o el aghba and really racist and stupid from someone ignorant to say:

“mo shayfeen kheir el wafdeen wezarat el she2oon lazem etredhom derathom” ! <– in short: non Kuwaitis should be deported back to their countries because they caused this mess ! Plain dumb and really really stupid to say and generalize.